1. SHIPPING
| Shipping Method | Estimated Time | Cost |
| Standard Shipping | 5-7 business days | $15 |
| Free Shipping | 10-15 business days | Free Shipping |
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. We use DHL\UPS\FedEX\USPS for shipping. Delivery assured! If your goods are lost or checked, we will deliver them again. Cautions: • If you provide us with a false address, we are not responsible for redelivering the goods.
The time frame for order delivery is divided into two parts:
Delivery Time : Processing Time+Shipping Time
- Processing time: Order verification, quality check and packaging. All orders will be sent to the fulfillment center for dispatch within 1-3 business days after the order is placed.
What is the processing time?
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product’s quality prior to shipment to meet your satisfaction. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 2-5 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.
- The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes.Customs Charges: The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by the customs office and are outside of our control. Please familiarise yourself with your country’s customs charges and levies prior to placing an order. OPP is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.We will not cover the customs charges incurred by returning the items.
In the event where a parcel is not claimed or refused by the receiver, courier company will attempt re-delivery. If courier company are unable to arrange a re-delivery, the parcel will be destroyed and abandoned by authorities in the receiver’s country. Consequently, there will be no refunds for parcels that are not claimed or refused. In the event that your package is refused and returned to OPP, any return costs incurred will be the responsibility of the customer and deducted from your store credit refund.
COVID-19 & Insurance: Please allow for extra time for delivery as a result of COVID-19 once your package has been despatched from us. USPS and DHL are operating on limited staff and these delays are unfortunately out of our control. Our warehouse team are still despatching all orders on time and cannot be held accountable for delays in your delivery as a result of third party couriers. Please note that a signature on delivery is not required at this time as a DHL/Fedex COVID social distancing protocol. Please ensure your delivery address is safe and secure as we will not be held accountable for any packages that are stolen or missing as a result of the DHL/Fedex “Safe Drop” method. If you wish to purchase parcel protection and insurance to avoid this from happening, please email us prior to ordering to ensure our team can add this onto your order total.
* Cancellation ：We accept free cancellations within 24 hours. cancellation of order items is strictly not accepted once your order has been placed over 24 hours. Email: oppcolour@outlook.com